Who We Are
Vanilla Drop Code ("we", "us", "our") is a digital product studio based in Melbourne, Australia. We build websites, SaaS platforms, mobile apps, and web applications for clients around the world.
This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website or engage us for services. By using our site or contacting us, you agree to the practices described in this policy.
For any privacy-related questions, contact us at contact@vdropcode.com.
Information We Collect
We collect information you voluntarily provide to us, as well as certain information automatically when you visit our website.
Information you provide:
- Your name and email address when you submit a contact form
- Details about your project, budget, and requirements
- Any other information you choose to share in communications with us
Information collected automatically:
- IP address and general location data
- Browser type and device information
- Pages visited and time spent on our site
How We Use Your Information
We use the information we collect solely to provide and improve our services. Specifically, we use your information to:
- Respond to your enquiries and project requests
- Assess project scope and provide accurate quotes
- Communicate with you about the progress of your project
- Send service-related emails and updates
- Improve our website and service offerings
We do not sell your personal information. We do not use your data for advertising purposes.
Third-Party Involvement in Projects
To deliver the best possible results for your project, Vanilla Drop Code may engage trusted third-party development companies, freelance contractors, or specialist agencies to assist with or fully execute certain aspects of your project.
When this occurs, your project information — including requirements, design briefs, technical specifications, and relevant communication — may be shared with these third parties strictly for the purpose of completing your project.
All third-party partners engaged by us are:
- Bound by confidentiality obligations regarding your project information
- Prohibited from using your information for any purpose other than delivering your project
- Selected based on their expertise, professionalism, and ability to meet our quality standards
We remain your primary point of contact and take full responsibility for the quality and delivery of work, regardless of which parties are involved in its execution. You will always deal directly with Vanilla Drop Code — never with our third-party partners — unless you explicitly consent otherwise.
Data Storage & Security
Your information is stored securely and we take reasonable technical and organisational measures to protect it from unauthorised access, loss, or disclosure.
We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Project-related data is typically retained for the duration of the engagement and for a reasonable period thereafter for record-keeping purposes.
While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent to communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, contact us at contact@vdropcode.com.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse how visitors use our site. These are standard, anonymous analytics cookies and do not identify you personally.
You can configure your browser to refuse cookies, though this may affect certain functionality on our site.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
- Email: contact@vdropcode.com
- Location: Melbourne, Victoria, Australia